← All templates
Customer Feedback

NPS Detail Survey

Extended NPS with automatic routing: detractors are asked about problems, promoters encouraged to refer.

6 questions 5 minutes to complete
Use this template

Free — no credit card needed

Preview
questee.ai/f/nps-detail-survey

NPS Detail Survey

1

How likely are you to recommend us to a friend or colleague?

2

What would make you more likely to recommend us?

Better customer serviceLower priceMore features
3

What disappointed you? (Multiple answers possible)

Product qualityDelivery timeCustomer service

+ 3 more questions

Use this template

Included questions

1

How likely are you to recommend us to a friend or colleague?

scale
2

What would make you more likely to recommend us?

buttons
3

What disappointed you? (Multiple answers possible)

checkbox
4

What can we specifically improve?

textarea
5

How do you prefer to recommend us?

buttons
6

Is there anything else you want to share?

textarea

Similar templates

Customize NPS Detail Survey in 30 seconds

Free — no credit card needed