For support & engineering teams

Bug reports that are reproducible the first time

A structured report form with required fields and screenshot upload: browser, steps, expected behaviour — all there before support has to reply. No more ping-pong.

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2-3 Runden of support back-and-forth per ticket that a structured form removes

Sound familiar from support life?

"It doesn't work"

The entire bug report: one sentence. No browser, no URL, no steps, no screenshot. Support first has to figure out what "it" even is — and the customer replies tomorrow at the earliest.

Three rounds of ping-pong per ticket

"Which browser?" — "Chrome." — "Which version? Can you send a screenshot?" Every follow-up costs a day of latency. A five-minute fix becomes a five-day ticket.

Engineering can't reproduce

Half-captured tickets go to engineering, come back as "cannot reproduce" and land with support again. The back-and-forth frustrates all three sides — customer, support and developer.

How Questee fixes the reporting path

  1. 1

    Set up a report form with required fields

    Built in minutes: what happened (required), steps to reproduce (required), expected vs. actual behaviour, browser/device as a selection, screenshot or video upload. Conditional logic asks for details only where relevant.

  2. 2

    Customers report guided, not freeform

    One question per screen guides even non-technical users through the report — embedded in your help centre or linked from the app. The screenshot is uploaded right there instead of "I'll email it later".

  3. 3

    Complete tickets flow into your tracker

    Via webhook every report goes, structured, to your own tooling — issue tracker, Slack channel, triage script. Support prioritises instead of chasing, engineering reproduces on the first try.

Built for clean defect reports

File upload

Screenshots, screen recordings or logs right in the form — no chasing email attachments.

Required fields

No submission without steps to reproduce — the minimum info is guaranteed.

Conditional logic

Mobile questions only for "app" reports, browser version only for "web" — no question overkill.

Webhooks

Every report as JSON to your issue tracker or Slack — you automate triage yourself.

Embedding

In your help centre, docs or as an in-app link — the reporting path is where the bug is noticed.

GDPR-safe hosting

Screenshots often show customer data — with Questee they sit on German servers, DPA included.

Cheaper than an hour of ticket ping-pong

Free to start (3 forms, 100 responses/month). Pro at €12/month (€9/month annually): unlimited forms, your own branding, AI included.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

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Questions from support teams

Why not a form right in the issue tracker?
Issue-tracker forms are built for developers, not end customers: they often require an account, talk about "severity" and "components" and put off non-technical users. A Questee form speaks customer language, needs no login — and still delivers structured data to the tracker via webhook.
Screenshots often contain customer data — is that GDPR-compliant?
That's exactly why storage location matters: with Questee, uploads sit on German servers, are transferred encrypted and stored tenant-isolated; we provide the Art. 28 GDPR DPA. Uploaded files are also automatically scanned for malware. That's cleaner than screenshots travelling through mailboxes as attachments.
How is this different from a Typeform for bug reports?
Two points: first, the data — Typeform stores in the US cloud, which quickly becomes a privacy issue with screenshots containing customer data. Second, cost — file uploads and higher response volumes sit in Typeform's pricey plans, while Questee Pro is €12/month flat, upload included.
Which fields belong in a good bug report?
The proven core: what were you trying to do? What happened instead? Steps to reproduce (required, numbered), affected page/feature, browser or app version as a selection, screenshot upload. Optionally a self-assessed urgency — it doesn't replace triage, but speeds it up.
Will customers actually complete a longer form?
Yes — if it's guided. One-per-screen with clear questions feels easier than an empty text box saying "describe the problem". And the incentive is right: report cleanly, get a fix instead of a follow-up question. Annoyed customers want one thing above all — to only have to tell it once.
How do reports reach engineering?
Via webhook as structured JSON to an endpoint of your choice — from there you create issues via your tracker's API, post to the triage channel or feed your own script. There are also email notifications for every new report and a dashboard with all submissions including uploads.
Can we offer the form to customers in multiple languages?
Yes — one form can serve German and English simultaneously, including AI-assisted translation at build time. Especially for SaaS with both DACH and international customers, that means one reporting path, no duplicate maintenance.

Your next ticket arrives complete

Set up the report form, embed it in your help centre, webhook into the tracker. Start free — no dev sprint.

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