For roofing companies

After the storm: prioritise damage instead of working the phones

Digital damage reports with photos, address and urgency: customers report storm damage in a structured way, you see at a glance where the rain is coming in — and plan call-outs by severity instead of call order.

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1 Link on your voicemail replaces dozens of call-back loops after a storm

The same chaos after every storm?

The phone never stops

After the storm everyone calls at once — while your crews are already up on the roofs. Whoever cannot get through calls the next firm. Whoever does get through blocks the line for the real emergency.

"Ours is the worst"

Every caller has the most urgent damage. Whether water is actually getting in or just one tile has slipped, nobody can tell you on the phone. You set the order by gut feeling — and end up at the slipped tile first.

Paper chaos in scheduling

Addresses on sticky notes, call-back numbers on the voicemail, half the details with the office. When you work through them, the house number is missing, the phone number was taken down wrong — and one customer waits in vain because their note was at the bottom of the pile.

How Questee brings order to storm day

  1. 1

    Set up the damage report once

    Created with AI in 30 seconds: type of damage, photos of the roof and from inside, exact address, "Is water getting in?" as the urgency question, availability. The link goes on your website, Google profile and your voicemail greeting: "The fastest way to report damage is at …".

  2. 2

    Customers report from their phones

    One question per screen: what happened, is water getting in, photos straight from the phone camera. For "water coming in" conditional logic asks about affected rooms — for a loose tile the short report is enough. Five minutes instead of five hold loops.

  3. 3

    You plan call-outs by severity

    All reports with photos, address and urgency in one place. You triage: emergency tarp today, inspection this week, quote after the wave. Customers get a realistic assessment instead of an engaged tone — and you lose not a single job in the paper pile.

Built for the day after the storm

Photo upload from the phone

Customers photograph roof, eaves and water stains straight into the report — you assess the damage from your desk.

Urgency triage

"Is water getting in?" separates emergencies from inspection appointments — your call-out list practically sorts itself.

Conditional logic

Storm damage, leak or maintenance — each damage type only gets the questions it actually needs.

Instant notification

Every report arrives by e-mail — even while you are up on a roof yourself.

No app, no barrier

Runs in any phone browser — even a 70-year-old homeowner gets through it.

GDPR-compliant

Addresses and photos on servers in Germany, DPA included — useful for the insurance paper trail too.

Cheaper than one missed emergency job

Free to try (3 forms, 100 responses/month). Pro at €12/month (€9/month annually): unlimited forms, your own logo, AI included — a fraction of a single storm job.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions from the roofing trade

Is voicemail not enough after a storm?
Voicemail collects voices, not facts: no photos, often no complete address, no sense of urgency — and you have to call every single person back. With the form link in your greeting, customers capture their own details, complete and sortable. You only phone the ones where it is genuinely raining in.
Does the damage report help with the customer's insurer too?
Indirectly, yes: the report documents the damage date, description and photos of the condition right after the storm — exactly the records customers need for their buildings insurance. You can download the photos and details from the dashboard and hand them to the customer for their claim. The claim itself remains between customer and insurer.
What about real emergencies — surely they should call?
That is exactly what the urgency branching is for: anyone selecting "water is coming in right now" sees your emergency number displayed large and calls. Everyone else — slipped tiles, inspection requests, quote enquiries — flows into the form and keeps your line free. The form is the filter, not a replacement for the phone.
Are customer addresses and photos stored securely?
Yes — hosted exclusively in Germany, encrypted in transit, tenant-isolated database. We provide the Art. 28 GDPR data processing agreement. Address data and photos of people's homes do not belong in private messenger chats — here they are stored on a sound legal footing.
Is it worth it outside storm season?
Yes — the same form takes enquiries all year round: leaks, roof windows, gutter cleaning, refurbishment requests. You can also set up a second form for maintenance contracts. Storm day is simply when the difference shows most.
How do customers find the form when it matters?
Through every channel you already have: link on your website, in your Google Business profile, in your voicemail greeting ("report damage at www…"), as a QR code on your van, or in a text reply your office sends. Once people have the link, they need no app and no account.
Can it handle a wave of hundreds of reports?
Yes. Unlike your phone line, a form has no engaged tone — whether three or three hundred reports arrive on storm day, all of them land complete in your dashboard. The Free plan caps at 100 responses per month; for storm-season volume the Pro plan is the right fit.

When the next storm hits, you are organised

Set up the damage report today, put the link on your voicemail and website — before the next front rolls in. Start for free, no contract.

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