For practices with prescription-hotline stress

Repeat prescription requests without a blocked phone line

Patients request repeat prescriptions in a structured online form: medication, dosage, last prescription. Your practice reviews and decides as always — just without the Monday-morning phone queue.

Create request form
How it works

~30 Anrufe fewer per day that reception no longer juggles alongside the waiting room

Monday morning on the practice phone

The hotline blocks reception

Prescription requests, appointment calls and a full waiting room compete for the same two assistants. Anyone calling about a repeat prescription occupies the line needed for acute cases — and still waits on hold.

"The small white tablets"

On the phone, the product name, strength or pack size is missing — your assistant searches the record, calls back, asks again. One request becomes three contacts, and mishearing errors are inevitable.

Paper chits all the way to the signature

Phoned-in requests end up on post-its and slips next to the keyboard — anything missing only surfaces when the patient is at the door for pickup.

The structured request channel

  1. 1

    Set up the request form

    Required fields instead of hearsay: name and date of birth, medication with strength, dosage, approximate date of the last prescription, pickup preference. Plus the clear note: the doctor decides on issuing — the form is the request.

  2. 2

    Patients request whenever it suits

    At ten in the evening from the sofa, medication box in hand — every detail correct, nothing misheard or garbled. No call, no hold queue, no mumbled answerphone message.

  3. 3

    The practice reviews in batches and decides

    Your assistant works through incoming requests in batches — complete, legible, with everything needed to check the record. The doctor reviews medically and decides on every prescription as before. Only the route there has become quieter.

Features for the prescription request channel

Required fields

Medication, strength, dosage, last prescription — no request arrives incomplete.

E-mail notification

New requests announce themselves in the practice inbox — your team processes them when it fits the workflow.

Conditional logic

Multiple medications or private-prescription requests open matching extra fields — the form stays short for the standard case.

Hosted in Germany + DPA

Medication details are health data (Art. 9 GDPR) — they stay encrypted on German servers.

Embeddable & linkable

Embed on the practice website, mention as a QR code in the answerphone message, or share via link.

Practice branding (Pro)

Practice logo and colours — patients instantly recognise they are in the right place.

Pays for itself against every phone minute

Free to test (3 forms, 100 responses/month). Pro for practice operations: unlimited forms for prescription, referral and appointment requests — €12/month, €9/month annually.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions about online prescription requests

Does the form issue prescriptions?
No — and that is the crucial point: the form is solely the structured request channel. Whether a repeat prescription is issued is reviewed and decided by the doctor alone after checking the record — just as with a phone request. There is no automatic prescribing and no e-prescription dispatch by Questee.
Is this legally permissible?
Receiving prescription requests is not a remote-treatment issue — practices take them today via phone, answerphone or paper box. The online form is the same process, just complete and legible. The medical review before every prescription remains unchanged with the practice; the data protection side is covered by in-form consent and our DPA.
How secure are the medication details?
Medication data is health data under Art. 9 GDPR. Questee transfers encrypted (HTTPS), stores exclusively in Germany, tenant-isolated per practice, and provides the Art. 28 GDPR DPA. Unlike an answerphone, requests are not lying around as listenable voice messages.
What about e-prescriptions and the telematics infrastructure?
Questee deliberately does not touch the telematics infrastructure. The form replaces the phone call, not the prescribing: after the doctor's decision, the practice issues the prescription through its own systems as usual, whether electronic or paper. The two worlds stay cleanly separated.
How does the patient know when the prescription is ready?
Simplest is a fixed rule communicated in the form and on the confirmation page: e.g. "Ready for pickup after two working days unless we need to query something." That answers the most common follow-up question before it becomes a phone call — exactly the calls you wanted to eliminate.
Why not just a contact form or e-mail?
Free text creates the same gaps as the phone: "Need my blood pressure tablets again" does not help your assistant. The structured form enforces medication, strength and dosage as required fields — and stores the details encrypted instead of unencrypted in a mailbox, which makes the difference for health data.
Does this work for referrals too?
Yes — the same pattern fits referral requests, certificate enquiries or blood-test sign-ups: structured fields in, phone load down, decisions stay with the practice. Create one form per request type; unlimited on the Pro plan.

Relieve your prescription hotline this week

Set up the request form, link it on your website, mention it in your phone greeting — reception feels the difference from day one. Start free.

Create the form now