For independent hotels, guesthouses & farm stays

Hear the criticism before it lands on Google

Guest feedback via QR code in the room — in the guest's language. Dissatisfaction reaches you instead of the review page, and you can act while the guest is still in the building.

Create feedback form
How does it work?

~2 Min from QR scan to submitted guest feedback

The feedback dilemma of small properties

The room card ends up in the bin

Almost nobody fills in the printed feedback card on the nightstand — no pen at hand, no appetite for paper. You never learn the shower drips and the breakfast egg was cold. The next guest learns it on Booking instead.

One-star review instead of a complaint

The unhappy guest says nothing at reception — and writes the public Google review at home. There you can no longer fix anything, only comment. A single one-star review drags your average down for months.

International guests, German-only form

Dutch, Danish, American guests — your property is international, your feedback form German-only. Whoever cannot read the questions will not answer. And reputation tools like TrustYou that solve this cost three figures monthly and are built for chains.

How to catch feedback in-house

  1. 1

    Build the form, activate languages

    Pick the "hotel guest feedback" template: room, cleanliness, breakfast, service as scale questions plus free text. AI creates the translations at the press of a button — you review them per language tab, done.

  2. 2

    QR code in the room and at reception

    Print the QR code for the nightstand, the guest folder or the invoice. The guest scans with their phone camera and answers in their language — two minutes, no pen, no app, anonymous if they wish.

  3. 3

    Act while the guest is still there

    Responses land in your dashboard immediately — with notifications for critical ratings if you wish. You fix the dripping shower during the stay, apologise at breakfast — and the Google review turns out friendly.

Made for properties without a marketing department

Multilingual with AI translation

Write once in German, translate with one click — the guest answers in their language.

QR code instead of paper card

Scan with the phone camera, tap, done — no app, no account, no pen.

Anonymous if desired

No name requirement brings more honest criticism — room number optional for follow-up.

Analysis by category

Room, breakfast, service over time — you see where it actually squeaks.

Your property branding

Logo, colours, custom domain — the form feels like your property, not a third-party tool.

GDPR-compliant from Germany

Guest data on German servers, retention periods included — no US transfer.

A fraction of a reputation tool

Free for small properties (up to 100 responses/month). Pro at €9/month billed annually — instead of the three-figure monthly prices of chain tools.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions from hotel practice

Which languages can the feedback form handle?
You write the questions once in your primary language, AI translates them at the press of a button into your guests' languages — English, Dutch, Danish, French and more. You review each translation in its own tab before it goes live. The guest automatically sees the form matching their browser language.
Do guests actually scan the QR code?
Far more often than they fill in paper cards — the only hurdle is the phone camera they hold anyway. Placement is key: nightstand, guest folder, breakfast table or on the invoice at check-out. And the form must be short — under two minutes, or the guest drops out.
Does this really prevent bad Google reviews?
It shifts the channel: a guest who vents in the internal form and sees you respond has far less reason to repeat it publicly. Nobody can guarantee it — but every complaint reaching you before departure is a chance to act that Google never gives you. Note: review gating (actively steering unhappy guests away from Google) violates Google's policies — the form complements reviews, it does not replace them.
Can I get notified immediately on critical feedback?
Yes — you can receive an e-mail for every new response. Reception sees the two-star room rating while the guest is still at breakfast — and can react: ask, change the room, offer a gesture.
How is this different from TrustYou or Customer Alliance?
The reputation suites bundle review portals, competitor benchmarks and chain reporting — powerful, but three figures monthly and built for groups. Questee solves the core for small properties: collect feedback before it goes public, multilingual, from €0. If you need a suite later, you have lost nothing.
Is anonymous feedback worthless because I cannot follow up?
Quite the opposite — anonymity brings the honest criticism that gets withheld at reception. Offer the room number as an optional field: guests wanting a reply provide it; guests just venting stay anonymous. Both signals are valuable — one for the individual case, one for the pattern.
What happens to guest data — GDPR-wise?
All responses sit on servers in Germany, no US transfer. You set a retention period per form — say 12 months for seasonal analysis — and expired data deletes automatically. Since the form can run anonymously, you collect no more personal data than necessary anyway.

The next complaint lands with you — not on Google

Create the form, translate via AI, put the QR code in the room. Start free, no contract.

Create your feedback form now