For GP practices

Follow-up sick-note requests structured instead of phone gridlock

Patients submit their follow-up sick-note request via a structured form — your practice reviews every request medically and decides whether an extension is possible or the patient must come in. The form does not issue sick notes.

Create request form
How it works

Monday morning on the practice phone

The line burns with follow-up requests

A large share of front-desk calls are follow-up sick-note requests — each one interrupts your staff, blocks the line for acute matters and frustrates everyone who can't get through.

Half the details are always missing on the phone

Sick since when, certified by whom, what's the situation, how are they now? On the phone it arrives in fragments — your staff scribble notes, ask again, call back. Structured information looks different.

Dubious online sick-note portals pressure practices

Commercial "sick note per click" providers create false patient expectations. Your practice needs the opposite: a credible, structured request channel where the clinical decision remains untouched.

Request structured — decision clinical

  1. 1

    Request form with clear ground rules

    You define what the request must contain: previous sick note (from when to when), treating doctor, current condition, callback contact. The form states unmissably: the practice decides medically — possibly requiring a visit. Nothing is issued automatically here.

  2. 2

    Patient submits instead of calling

    Link on the practice website or in the phone announcement. The patient answers the questions completely — required fields ensure nothing is missing. No busy signal, no holding the line, no slips at the front desk.

  3. 3

    Your practice reviews and decides

    All requests arrive complete and structured in the dashboard. The doctor reviews each individually: extension medically justifiable? The practice gets in touch. Examination needed? The patient is called in. The workflow stays yours — only the phone is relieved.

Built for the practice front desk

Required fields

No request without the details you need for review — callbacks over missing information disappear.

Conditional logic

First-time requests are routed straight to booking an appointment — the form only accepts what it should.

E-mail notification

New requests reach your staff instantly — nothing sits around, nothing slips through.

Hosted in Germany + DPA

Health-related details (Art. 9 GDPR) stay on German servers, Art. 28 DPA included.

Your practice branding

Logo and practice colours (Pro) — the form feels like your practice, not an anonymous portal.

Cheaper than an hour of phone duty

Free to test (3 forms, 100 responses/month). Pro for daily practice: unlimited forms, your branding, AI included — €12/month or €9/month annually.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

The key questions — answered clearly

Does the form issue a sick note?
No, explicitly not. The form is solely a structured request channel. Whether a follow-up certificate is issued is decided exclusively by the doctor after medical review — and if needed, the patient is called in for examination. The form replaces no examination and automates no clinical decision.
Isn't this the same as those online sick-note portals?
The opposite. Commercial portals promise patients a sick note for a fee — legally contentious and without a real doctor-patient relationship. Here your own practice receives its own patients' requests in a structured way, reviews each medically and keeps full decision authority. It's a better answering machine, not a sick-note vending machine.
How do we make clear there's no automatic extension?
Right in the form: place the notice prominently on the first page and in the closing message — e.g. "Your request will be reviewed by a doctor. We may ask you to come in for examination. There is no entitlement to an extension." Expectations are set correctly from the start.
Is patient information secure?
Details about incapacity for work are Art. 9 GDPR health data — Questee treats them accordingly: hosting exclusively in Germany, encrypted transfer, tenant-isolated storage, no third-party access. Your practice receives the Art. 28 GDPR DPA; consent goes in as the first question.
Why not just use an e-mail inbox or Google Forms?
E-mails arrive unstructured ("need an extension, regards M.") and sit unencrypted in the inbox — delicate for health data. Google Forms is a non-starter for Art. 9 data: US provider, no practice-grade DPA. Questee enforces complete details via required fields and keeps data in German jurisdiction.
What about the German eAU — does transmission to insurers run through this?
No. eAU transmission to insurers runs as usual through your practice system and the German TI — Questee deliberately has no interface to it. The form covers only the step before: receiving the patient's request in a structured way instead of jotting it down on the phone.
Can we use the form for other requests too?
Yes — the same pattern relieves the phone for prescription requests, referral wishes or appointment matters: submit structured, practice reviews and responds. On Pro you create unlimited forms, each with its own questions and logic.

Relieve the practice phone — without giving up the clinical decision

Set up the request form, place the notices, link on your website. Review stays clinical — just without phone gridlock. Start free.

Create the form free