For firms with high standards

Hear your satisfied clients too — not just the Google reviews

Online, mostly the disappointed leave reviews — often about the outcome, not your work. A short post-mandate satisfaction survey shows you systematically what clients value and where your firm silently loses mandates.

Start for free
See features

5 Min of client time per survey — short enough that satisfied clients answer too

Every firm's feedback problem

Only the angry write reviews

The client whose case was lost writes the one-star review — even if your work was impeccable. The many satisfied stay silent. Your firm's public image is built from a systematically biased sample.

Silent attrition with no explanation

The business client simply does not return with the next case — and you never learn why. Slow responses? Incomprehensible letters? The invoice? Without asking, every improvement remains guesswork.

Asking in person yields politeness

"Were you satisfied?" at the end of the closing meeting always yields a yes — nobody criticises the lawyer to their face whom they depended on moments ago. Honest answers need distance and a few days' gap.

How feedback becomes routine

  1. 1

    Set up the survey once

    Five to eight questions suffice: overall satisfaction as a scale, responsiveness, clarity of correspondence, cost transparency, willingness to recommend — plus an open field "What could we have done better?". AI drafts it for you in 30 seconds.

  2. 2

    Send the link after the mandate ends

    The survey link goes out with the final invoice or a few days later — answerable anonymously if you wish. One question per screen, five minutes on the phone. The temporal and spatial distance makes the answers honest.

  3. 3

    Spot patterns and act

    The results view bundles all answers: if "responsiveness" shows up as a weak spot quarter after quarter, that is a process issue, not an isolated case. Satisfied clients can be invited on the closing screen to leave a public review — the voices that would otherwise have stayed silent.

Built for honest client feedback

Scales & open questions

Rating scales for comparison over time, free text for what no scale captures.

Answerable anonymously

Without mandatory names, clients answer more honestly — you decide whether contact details are optional.

Conditional logic

Critical ratings trigger deeper follow-up questions — praise branches to the recommendation ask.

Analysis over time

All responses bundled in the dashboard — quarterly trends instead of gut feeling.

Firm branding

Your firm's logo and colours (Pro) — the survey feels like a dignified close to the mandate.

Hosted in Germany

Even feedback touches the client relationship — GDPR-compliant with a DPA, no US cloud.

Less than one office coffee a week

Free: 3 forms, 100 responses/month — enough for many firms permanently. Pro: unlimited forms, your branding, AI included — €12/month, €9/month billed annually.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions on client surveys

Is a satisfaction survey compatible with the duty of confidentiality?
Yes, with the right tool: the survey asks about the service experience, not mandate content — yet even the fact of the mandate deserves protection. That is why Questee hosts exclusively in Germany, tenant-isolated, with an Art. 28 GDPR DPA. With the anonymous option you can avoid collecting personal data entirely.
When is the right moment for the survey?
Proven: a few days after the final invoice. Right in the closing meeting, clients answer too positively out of politeness; months later the impression has faded. A gap of one to two weeks combines fresh memory with the distance honest answers need. Your office sends it as a fixed step in the mandate close-out.
Do clients answer more honestly when the survey is anonymous?
Considerably — especially for criticism of responsiveness, costs or communication style. A middle path works best: the survey is anonymous, with an optional field at the end — "You may contact me about this" — including a name. You get honest data plus the chance to resolve individual cases.
How is this different from SurveyMonkey or Google Forms?
Both store responses on US infrastructure — an unnecessary risk in your privacy documentation for a survey that allows inferences about client relationships. Questee hosts in Germany, ships the DPA and, with your branding, looks like your firm rather than a free tool. Conditional logic and analysis over time are included.
Which questions belong in a law firm survey?
Keep it short — five to eight questions: overall satisfaction (scale), responsiveness and reaction time, clarity of explanations and letters, cost transparency, willingness to recommend, and openly: "What could we have done better?". Separating outcome from work matters: "Regardless of the result — how satisfied were you with our service?" prevents a lost case from skewing the service scores.
Does this also help me get more positive Google reviews?
Indirectly, yes: on the closing screen you can ask clients who have just expressed satisfaction for a public review — with a link to your Google profile. Exactly the group that otherwise stays silent becomes visible. Important: ask everyone, not selectively only the satisfied — cherry-picking is considered misleading.
Is it worth it for a small firm with 100 mandates a year?
Especially then: with 100 mandates, every repeat client who does not return is felt — and with the Free plan (100 responses/month) the survey simply costs nothing. Even twenty responses reveal patterns: if five complain about responsiveness, you know where to start. After setup, the effort is one link in the close-out email.

Find out this week what your clients really think

Set up the survey in minutes, drop the link into the close-out email, spot patterns instead of guessing. Start free — the Free plan often suffices permanently.

Start free now