For massage practices & therapists

The short intake that happens before the couch

Tension hotspots, pregnancy, pre-existing conditions, medication — your client answers calmly on their phone beforehand. You start the treatment informed, and not a minute of the booked time is lost to questions.

Create your intake form
What gets asked?

~10 Min more actual treatment time per first appointment — the intake is already done

Recognise this from your practice?

Intake on the couch

The client is already lying down and you are still asking: where exactly? Since when? Any surgeries? The first ten minutes of the booked hour are conversation instead of treatment — a sixth of the time the client paid for.

Contraindications as a surprise

First-trimester pregnancy, thrombosis history, recent surgery, blood thinners — things you must know before the appointment. If you only learn them on the couch, in the worst case you have to cancel the treatment: a wasted slot for both sides.

Health data in the WhatsApp history

"Just text me where it hurts" — and suddenly diagnoses and complaints sit in a messenger history on Meta servers. For special categories under Art. 9 GDPR that is a genuine risk, not just a blemish.

How the first appointment works with Questee

  1. 1

    Set up your short intake once

    Complaint picture (where, since when, scale 1-10), tension hotspots as a selection, contraindication check (pregnancy, thrombosis, skin conditions, recent surgery, medication), treatment preference and Art. 9 consent as a checkbox. You send the link with every appointment confirmation.

  2. 2

    Clients answer calmly and privately

    One question per screen, in the evening on the sofa instead of under time pressure in the treatment room. Whoever indicates pregnancy gets the relevant follow-ups; whoever ticks nothing is done in four minutes. Sensitive topics get written more honestly than spoken on the couch.

  3. 3

    You treat informed from minute one

    Before the appointment you read the intake in two minutes in the dashboard: hotspots clear, contraindications checked, treatment preference known. Critical answers reach you before the client arrives — so you can call ahead instead of cancelling on the spot.

Built for sensitive health information

Conditional logic

Follow-ups only when needed: pregnancy week only if pregnant, surgery details only after recent surgery.

Art. 9-grade storage

Health data encrypted and tenant-isolated in Germany — not in a messenger, not in the US cloud.

Consent documented

Explicit consent to processing the health information is captured as a required checkbox.

Password protection

Optionally only accessible with a code from the appointment confirmation — no open link on the web.

Notification before the appointment

As soon as the intake is completed you get an email — you always know who arrives prepared.

Scale and body-region questions

Pain scale 1-10, multi-select for tension zones — structured instead of a free-text novel.

Less than half a treatment per month

Free to start (3 forms, 100 responses/month). Pro at €12/month (€9/month annually) with your logo and unlimited forms — intake, feedback form and voucher enquiry included.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions from treatment practice

May I collect health data online?
Yes — with explicit consent under Art. 9(2)(a) GDPR. In practice: you explain in the form why you need the information (a safe, suitable treatment), and the client consents via a required checkbox before answering health questions. Questee stores consent and answers together, encrypted on German servers. Far cleaner than collecting the same details via WhatsApp or unencrypted email.
What belongs in a short massage intake?
Proven set: main complaint with location and duration, pain scale, tension zones as a selection, contraindication check (pregnancy, thrombosis/clotting, skin conditions, acute inflammation, recent surgery, blood thinners), previous treatments, pressure preference and treatment goal. Keep it short — depth comes in conversation; the form clears the mandatory questions up front.
Does the form replace my intake conversation?
No — it prepares it. The professional assessment, follow-up questions and treatment decision stay with you. The difference: you start the conversation from complete information and probe deeper deliberately, instead of starting from zero. For critical answers (say, thrombosis) you can clarify by phone before the appointment whether treatment can go ahead.
Do clients actually complete it beforehand?
Yes, if the link sits in the appointment confirmation and you name the benefit: "So we can use the full time for your treatment." Four minutes on the phone is a small hurdle. Whoever forgets fills it in from the waiting area — still better than on the couch. With draft saving nobody gets lost halfway.
Where is the data stored — and who can see it?
Exclusively on servers in Germany, transferred encrypted, stored tenant-isolated — only you can access your responses. We supply the Art. 28 GDPR processing agreement. Answers do not land as plain text in inboxes, and after treatment ends you can delete intakes individually — data minimisation is part of the design.
Why not the paper intake sheet in the waiting area?
The paper sheet gets filled in standing up five minutes before the appointment — rushed, incomplete, and you only read it once the client is on the couch. Afterwards a sheet of health data sits in a binder you must secure GDPR-compliantly and eventually shred. The online form arrives earlier, is more legible, gap-free thanks to required fields — and storage is handled along the way.
Can I use the form for follow-up appointments too?
Yes — many practices add a short update form: what changed since the last treatment, new complaints, effect of the last session on a scale. Three questions in one minute, giving you a progression no memory can match. Create as many forms as you like.

Full treatment time from your next first appointment

Set up the short intake, link it in the appointment confirmation, treat informed. Start free, no contract.

Start your intake form