For property managers

Hear what your tenants think — before the owners do

An anonymous tenant satisfaction survey once a year: cleaning, responsiveness, repair speed, living environment. You spot problems while they are small — and show owners in black and white that the management is doing its job.

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1×/Jahr of structured listening beats 365 days of complaint calls as a mood barometer

Why managers see a distorted picture

Only the loudest speak up

Whoever calls has a problem — the satisfied stay silent. Your picture of the tenant base consists of complaints, yet says nothing about the 90 per cent you never hear. On that basis you can neither prioritise nor argue.

Discontent only shows when owners switch

Bad mood in the building travels from tenants to owners — and at some point, changing the manager is on the owners'-meeting agenda. By then it is too late to course-correct; nobody measured where things were stuck beforehand.

No numbers for the owners

Owners ask: "How satisfied are the tenants, actually?" — and the management has only anecdotes. A solid satisfaction metric per building would be the strongest argument for its own work. It just does not exist.

The annual survey with Questee

  1. 1

    Set up the survey — anonymous by design

    Scale questions on cleaning, management responsiveness, repair speed, safety and living environment — plus an open field for suggestions. Deliberately without name or flat-number fields; only the building is asked, so you can evaluate per property. The AI builds the draft in 30 seconds.

  2. 2

    Tenants answer honestly — because it is anonymous

    A QR-code notice in the hallway, the link in the tenant letter — five minutes on the phone, one question per screen, in German or English. Because no identification is required, even those who would never call respond: the silent majority.

  3. 3

    You get metrics instead of anecdotes

    The results show satisfaction per question and per building: where cleaning is slipping, which property needs attention, what changed since last year. That becomes your action plan — and a slide for the next owners' meeting that speaks for your management.

Built for honest answers

Survey anonymously

You decide which fields exist — with no name or flat field, tenants answer openly.

Scale & choice questions

Satisfaction scales make results comparable — across buildings and across years.

One-per-screen, mobile

Scan the QR code, tap through, done — the barrier is as low as it gets.

Multilingual (DE/EN)

The same survey in German and English — higher response rates with international tenants.

Conditional logic

Follow-up questions only after poor ratings — satisfied tenants finish quickly.

GDPR & German hosting

Responses live on German servers, Art. 28 DPA included — important precisely for anonymous surveys.

Cheaper than a single management changeover

Free for small portfolios (3 forms, 100 responses/month). Pro for managers with several buildings: unlimited forms, your branding, AI included — €12/month, €9/month billed annually.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

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Questions around tenant surveys

Is the survey genuinely anonymous?
The form only asks what you set up as fields — leave out name, flat and email, and there simply is no identifying data. Recommendation: only ask for the building (for per-property evaluation) and communicate the anonymity prominently on the notice — it is the main reason even critical tenants answer honestly.
Which questions belong in a tenant satisfaction survey?
Proven set: overall satisfaction (scale), cleaning and grounds upkeep, management responsiveness and friendliness, repair speed, sense of safety in the building, neighbourhood climate — and a final open question ("What should we improve first?"). Ten questions is the ceiling; the shorter, the higher the response rate.
What response rate is realistic?
With a QR notice plus a letter, 20 to 40 per cent is realistic depending on the building — far more than paper questionnaires with return envelopes. Three levers raise the rate: a short survey (under five minutes), assured anonymity and an announced consequence ("results and our actions will be posted in spring").
How does this differ from professional survey providers?
Providers deliver project work for large housing companies: concept, fieldwork, report volume — at four- to five-figure project prices. For a mid-sized management firm, the lean self-run survey is the realistic route: the same core insights, one afternoon of effort, repeatable every year. You understand your own buildings better than any outsider anyway.
And GDPR — relevant even for anonymous surveys?
Yes, because even free-text answers can contain personal references ("the caretaker Mr X..."). Hence: hosting exclusively in Germany, encrypted transfer, tenant-isolated storage and our Art. 28 GDPR DPA. You are on solid ground — even if an answer does mention names.
Why not just use Google Forms for this?
In an anonymous trust survey, the sender matters: a Google form signals "a US corporation is reading along" — the exact opposite of what your notice promises. Questee hosts in Germany, on Pro the form carries your management's branding, and you get per-building scale evaluation without spreadsheet tinkering.
How do I use the results with the owners?
As a metric with actions: "overall satisfaction 4.1 of 5; weakest score repair speed, where we added a second contractor to the pool from Q3." That turns the vague question "is the management doing a good job?" into an evidenced answer — and the next year's repeat shows trends. Hardly any competing management firm can present that.

This year, you will know what your tenants think

Create the survey, post the QR code, harvest the metrics. Start free, no contract.

Create your survey now