For SaaS teams

NPS survey without Delighted prices

Capture NPS, segment, trigger follow-ups. In-app via web component or magic link. German hosting, GDPR default. €0 or €9 instead of €200/month.

Start NPS template
Sample dashboard

~€2.000/Jahr saved vs Delighted

You know the NPS tool dilemma

In-app NPS tools are expensive

Delighted, Wootric, Hotjar — all from €100-300/month. With 10K MAUs that adds up.

US hosting = GDPR issue

Most NPS providers in US. GDPR compliance hard, Schrems-II risk.

In-house takes 2-3 sprints

Simple NPS scale is fast — but segmentation, follow-up logic, dashboard cost engineering time.

NPS live in under 30 minutes

  1. 1

    Customise NPS template

    Standard 0-10 scale + open question + segmentation (plan type, tenure, feature use).

  2. 2

    In-app or via magic link

    Embed web component (3 lines of code) OR e-mail link with prefilling (user-id, plan).

  3. 3

    NPS dashboard + follow-ups

    Promoter/Passive/Detractor distribution, trend over time. Webhook for auto-follow-up on detractors.

NPS-specific

Auto NPS calculation

Promoters - Detractors / Total — automatic in dashboard.

Segmentation via prefill

URL params (?plan=pro&tenure=12m) land in response for later filtering.

Webhook on detractor

On NPS ≤ 6 → webhook to CRM/support for immediate follow-up.

Web Component for in-app

3 lines of code: <questee-survey id="..."></questee-survey>. Works in any framework.

German hosting, DPA

Schrems-II-free. DPA per GDPR Art. 28 on request.

NPS costs nothing extra

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

NPS FAQ

How to integrate in SaaS app?
Three ways: 1) Web Component (3 lines, framework-agnostic), 2) iframe, 3) e-mail magic link with prefill. Plan data, tenure etc. come via URL params and land in response.
How is NPS calculated?
Standard formula: (% Promoters [9-10]) - (% Detractors [0-6]). Auto-calculation in dashboard, trend over time. CSV export for own analysis.
What on a detractor?
Webhook to your CRM (Intercom, HubSpot, Zendesk). Support can act immediately. Optional conditional logic: on NPS ≤ 6 an additional question appears.
How often can I survey?
Best practice: every 90 days per user. We help with cooldown logic (user does not see survey more than once per 90 days). Via user-id tracking.
Compared to Delighted?
Delighted from $50/month for smallest plans, quickly $200-500 for Pro features. Questee Pro: €9 (annual). Trade-offs: less marketing polish. Wins: German hosting, DPA, no US risk.
Are responses encrypted?
Yes — AES-256 at rest. TLS in transit. DPA per GDPR Art. 28 governs processing.

NPS programme live in 30 min

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