For medical practices & health centres

Learn what patients think — before it appears on review sites

Anonymous satisfaction survey via QR code at reception: waiting time, friendliness, communication, organisation. Criticism reaches you instead of a public portal — and you can act.

Start your survey
What gets asked?

2 Min is all the survey takes in the waiting room — shorter than most waits

Every practice's review dilemma

Mostly the annoyed leave reviews

Hundreds of satisfied patients a week stay silent — the one with the long wait writes the one-star review. The public image of your practice is built from the worst five percent of experiences.

Problems reach you last

A brusque tone on the phone, chaotic prescription pickup, unclear directions — patients tell friends and the internet, but rarely the practice. You learn about weak spots only once they are publicly readable.

No measure of improvement

You changed the phone hours and refurbished the waiting room — but do patients notice? Without regular measurement, every improvement remains a gut feeling.

A feedback loop in three steps

  1. 1

    Set up the survey, place the QR code

    Build a short, anonymous survey: overall satisfaction as a scale, waiting time, friendliness of team and doctors, clarity of explanations, one open field. Print the QR code on a stand at reception and in the waiting room.

  2. 2

    Patients answer anonymously in the waiting room

    Scan the QR code, answer for two minutes, done — no app, no sign-up, no name. Anonymity lowers the threshold: even polite patients who would never review publicly tell you their honest opinion here.

  3. 3

    Spot trends and act internally

    In the dashboard you see averages and trends: where does the practice score well, where does criticism cluster? Waiting-time complaints in the Monday block, praise for the new team member — you act internally before dissatisfaction goes public.

Made for honest patient feedback

Anonymous by design

No required name or contact — the survey works entirely without personal details.

Scales & analytics

Satisfaction scales with automatic analysis — averages and answer distributions at a glance.

QR-code ready

Optimised for the phone in the waiting room: one per screen, large tap targets, done in two minutes.

Conditional logic

A poor rating automatically opens a "What can we do better?" field — criticism gets room.

GDPR & hosted in Germany

Even anonymous surveys belong on German servers — with an Art. 28 DPA, without a US survey cloud.

Multilingual (DE/EN)

The same survey in German and English — international patients give feedback too.

Cheaper than a single lost patient

Free to start (3 forms, 100 responses/month). Pro for ongoing surveys without limits, with practice branding: €12/month, €9/month annually.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions about patient surveys

Is an anonymous survey truly anonymous?
Yes, if you build it that way: omit name and contact fields, and answers cannot be attributed to a person. Exactly that increases honesty. Optionally, offer a voluntary contact field at the end — for patients who explicitly want a reply.
Why not just respond to public reviews?
On portals you respond publicly to criticism that is already doing damage — and confidentiality limits what you may even say. The internal survey reverses the order: you learn about problems first, fix them, and public perception improves by itself because less frustration is carried outside.
Which questions belong in a patient survey?
Keep it short — six to eight questions: overall satisfaction (scale), waiting-time experience, friendliness of reception and clinicians, clarity of explanations, appointment-booking experience and an open "What should we improve?" field. The shorter the form, the higher the waiting-room response rate.
Does the survey need clearing with our data protection officer?
A truly anonymous survey without personal references is uncritical under data protection law — no personal data is processed. It is still good practice to briefly align it with your data protection officer. Questee supports you with hosting in Germany and an Art. 28 GDPR DPA in case contact fields are used after all.
How do we get enough participants?
The QR-code stand at reception and in the waiting room is the strongest channel — patients have time there and their phone in hand anyway. Additionally: cards at prescription pickup and a brief mention by your team at goodbye ("We would love two minutes of feedback"). Consistency matters: steady answers per day beat one-off campaigns.
How does Questee differ from SurveyMonkey and the like?
US survey tools store in the US cloud and feel like third-party advertising to patients — vendor branding included on free plans. Questee hosts in Germany, provides the DPA, and on Pro the survey carries your practice's logo and colours. For a medical practice, the data question is a trust signal even with anonymous surveys.
Can we evaluate multiple locations separately?
Yes — simplest with one copy of the survey per location, each with its own QR code. You instantly see whether waiting-time criticism concerns the main practice or the branch. Forms are unlimited on the Pro plan.

Get the feedback before the internet does

Survey set up in one lunch break, QR code placed at reception — from today you hear your patients first. Start free.

Create your survey now