For plumbing & emergency-callout businesses

Triage emergency callouts before you ring back

Burst pipe or dripping tap? Your emergency form asks for the damage picture, urgency and photos — you see at a glance who needs an engineer now and who needs an appointment tomorrow morning.

Create emergency form
How the triage works

Every on-call night, the same game

The 2 a.m. call with no details

"Water is running everywhere!" — where, how much, since when, is the stop valve closed? On the phone, half asleep, you get no usable description. You decide on a night drive based on panic instead of facts.

A night drive for a dripping tap

On site it turns out: a dripping aerator, no emergency. Charging the callout premium causes arguments and bad reviews — not charging costs you sleep and money. Both avoidable with one photo upfront.

Wrong materials in the van

Without knowing whether it is an angle valve, a cistern or a riser pipe, the engineer packs on suspicion — and ends up driving twice anyway. A photo of the damage would have saved the second trip.

How Questee sorts your on-call nights

  1. 1

    Set up the triage form once

    Damage type (water actively leaking? heating cold? pipe blocked?), stop-valve status, affected rooms, photos, address and callback number. Via conditional logic, the burst pipe gets different questions than the blocked toilet. The link goes on your website and your voicemail message.

  2. 2

    The customer reports the damage from their phone

    One question per screen, big buttons — manageable even with wet hands and adrenaline. The first screen can show the most important immediate help: "Close the stop valve — here is how to find it." Damage photos go straight in.

  3. 3

    You ring back informed — or tomorrow

    The enquiry lands instantly in your email: damage picture, photos, urgency. Real emergency? Ring back with a price quote and the right materials in the van. Not an emergency? Morning appointment — and the customer already knows from the form.

Built for the 2 a.m. emergency

Photo upload

One picture of the damage decides between a night drive and a morning appointment — and tells the engineer what goes in the van.

Conditional logic

Water damage, heating failure, blockage — each damage type gets its own question path.

Mobile & stress-proof

One question per screen, large answer buttons — built for agitated customers on their phones.

Instant notification

Every report lands in your inbox within seconds — complete with photos and callback number.

Your branding (Pro)

Form in your colours with your logo — a trust signal in an industry full of rip-off portals.

GDPR & hosted in Germany

Addresses and damage photos on German servers, DPA included — not in a US-cloud mailbox.

One saved wasted trip pays for the annual plan

Free to try (3 forms, 100 responses/month). Pro at €12/month (€9/month annually): unlimited forms, your logo, AI included — less than half a callout premium.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions from emergency-callout practice

Will someone with water damage really fill in a form first?
The form does not replace the phone — it complements it. Voicemail and website say: "Fastest help: report the damage here, we ring back within X minutes." Whoever emails at night or reaches voicemail instantly has a channel that works. And in real emergencies the first form page is itself first aid: close the stop valve, keep electricity away from water. Three guided questions with a photo are faster than a confused phone call.
How does this help against the rip-off image of emergency portals?
Referral portals have damaged the trade's reputation: anonymous hotlines, fantasy prices, unknown subcontractors. A triage form under your name and logo signals the opposite — structured intake, a transparent callback with a price quote before anyone drives out. The customer sees who they are dealing with before the doorbell rings.
What should an emergency form ask?
As little as possible, as much as needed: damage type (options, not free text), is water actively leaking, has the stop valve been found and closed, affected rooms/floors, 1-2 photos, address, callback number. Via conditional logic, detail questions only appear where they fit — heating failure gets different ones than a burst pipe. Under two minutes to complete is the target.
Are my customers' photos and addresses GDPR-safe?
Yes — hosting exclusively in Germany, encrypted transfer, tenant-isolated storage and the Art. 28 GDPR DPA from us. Photos from private homes plus an address are sensitive data; they belong on a German server with a contract, not in the engineers' WhatsApp group.
Why not just WhatsApp for damage photos?
WhatsApp delivers photos — but unstructured, without required fields, mixed into private chats, and legally awkward for business data. With the form, damage type, stop-valve status, address and photos are guaranteed to arrive together, every report is a complete record, and you can retrieve it later as documentation — say, when the customer's insurer asks.
Can I distinguish business hours from on-call hours?
Yes — the simplest way: the form asks for the desired urgency ("immediate callout with premium" vs. "next regular appointment is fine"). The customer actively confirms the callout premium before anyone sets off — preventing exactly the arguments nobody wants to have at 3 a.m.
Do I need technical knowledge to set this up?
No. You describe your form to the AI in one sentence ("emergency report with damage type, stop-valve question, photos and callback number") and get a draft in 30 seconds. Adjust by clicking, put the link on your website, Google profile and voicemail — done.

Your next on-call night runs sorted

Generate the triage form in 30 seconds, link in voicemail and website, sleep easier. Start free, no contract.

Start for free