For insurance brokers

Household claims reported completely — first time round

Burglary or water damage: your clients report the claim in a structured flow with photos, stolen-items list and description — instead of forgetting half of it on an upsetting phone call. You submit a complete claim to the insurer and speed up settlement.

Create your claims form
What gets captured?

1 statt 4 contact rounds until a complete claim report — with structured capture

A claim is the stress test of your service

Upset calls, patchy details

After a burglary the client calls in shock — date roughly, stolen items "quite a few things", no photos yet. Understandable. But for the insurer you need facts, not a distressed account.

Photos and the stolen-items list are missing — every time

No insurer settles without photos of the water damage and a stolen-items list with purchase values. So you email afterwards, wait, chase — and the client blames every week of delay on you, not themselves.

Delayed settlement reflects on you

Clients judge you not by the policy but by the claim. If settlement drags because of incomplete documents, your reputation suffers — even though the chaotic first report was never your fault.

Structured reporting instead of phone chaos

  1. 1

    Set up the claims flow once

    Build the form by claim type: burglary, water, fire, natural hazards. Conditional logic guides through the right questions per type — police reference and stolen-items list for burglary, cause and affected rooms for water damage.

  2. 2

    Clients report calmly — with photos

    The client receives your link and works through it step by step: what happened, when, affected items, purchase values. Photos are taken on the phone and uploaded right in the form. Save-and-resume helps when the stolen-items list takes time.

  3. 3

    You submit a complete file to the insurer

    The report lands structured with all attachments in your dashboard, with instant notification. You review, add your assessment and submit to the insurer — no chasing rounds. Faster settlement, and the credit lands with you.

Everything a claim report needs

Photo & file upload

Damage photos, receipts and the police report right inside the claim — no email attachment ping-pong.

Conditional logic by claim type

Burglary, water or storm — each claim type automatically gets its own required questions.

Save and resume

A stolen-items list grows over days — the client adds to it via the same link instead of restarting.

Instant notification

Every report reaches you instantly by email — in a claim, your fast reaction counts double.

GDPR + hosted in Germany

Photos from private homes stay on German servers, Art. 28 DPA included.

One per screen, mobile first

Claims get reported on the phone, right at the scene — one question at a time, no overwhelm.

Less than an hour of chasing is worth

Free to try (3 forms, 100 responses/month). Pro for your book of business: unlimited forms, your branding, AI included — €12/month, €9/month annually.

Free

3 forms, 250 responses/month

Pro

Unlimited, 10,000 responses/month, AI included

View all plans

Questions about digital claims reporting

Does the form replace the official report to the insurer?
No — the formal claim notification still goes through the insurer and their processes, with you as the broker in between. The Questee form structures your clients' first report to you, so you can hand the insurer complete documents from the start. Settlement decisions rest solely with the insurer.
Are uploaded claim photos stored securely?
Yes — photos from private homes are sensitive, so all uploads are stored tenant-isolated on servers in Germany, transferred encrypted, and scanned for malware server-side. You receive the Art. 28 GDPR DPA from us — important, because you need processing properly documented in a claim.
What belongs in a complete household claim report?
Claim type and date, what happened in the client's own words, affected rooms and items with rough purchase values and years, photos of the damage, for burglary the police reference and stolen-items list, for water damage the cause and whether a tradesperson is already engaged. Plus policy number and contact details. The form maps exactly this structure.
Can distressed clients actually complete such a form?
Better than a phone call, in practice: the form leads through exactly the points that matter, one question per screen — nobody has to remember everything themselves. With save-and-resume, the stolen-items list may grow over a few days. Your call for emotional support remains — it just no longer has to double as data collection.
Why not just a printable PDF form?
A PDF cannot accept phone photos, enforce required fields or branch by claim type — and it comes back as a scan you retype. An online flow validates required data immediately, accepts photos straight from the phone and gives you structured, processable data.
Does this also work for buildings or motor claims?
Yes — the pattern transfers: one flow per line, or a single reporting flow branching by line at the start. With Pro you create unlimited forms. Many brokers start with household contents because incomplete reports are most common there.
How do clients get the link when a claim happens?
Best on several tracks: prominently on your website ("Report a claim"), in your email signature, and as the answer to the first call — "I will send you the link so you can enter everything calmly, with photos." Via embedding the flow runs on your own site, with Pro under your domain.

At the next claim, your service shines

Set up the claims flow, put the link on your site — complete reports, faster settlement, grateful clients. Start free.

Build your claims form